amazon fba returns refers to the process of customers returning products they’ve purchased from sellers using Amazon’s Fulfillment by Amazon (FBA) service. FBA handles the returns process, including customer service, restocking, and issuing refunds. Sellers are responsible for the cost of returns, as well as the condition of the returned product. Managing returns is an important part of the customer experience, and FBA helps streamline this process by taking care of the logistics, ensuring that returns are handled efficiently.